Safe and Seamless Traveller Journey
WTTC’s latest annual research shows the Travel & Tourism sector experienced 3.5% growth in 2019, outpacing that of the global economy (2.5%) for the ninth consecutive year. The industry has long tried to improve security, reduce fraud, and improve the traveller experience. Seamless Traveller solutions enabled through biometrics, provide the mechanism to increase security while enhancing the traveller experience across the air and non-air touchpoints. Additionally, contactless biometric technology can assist in the prevention of pathogens’ transmission between passengers. WTTC is convening stakeholders from the public and private sectors to come up with innovative solutions that facilitate safe, secure and seamless travel.
WTTC defined its global vision for the Seamless Traveller Journey; enable a seamless, safe and secure end-to-end traveller journey encompassing both air and non-air traveller touchpoints. Systematic biometric verified identification at each stage of the journey will replace today’s manual identity verifications. These solutions will capitalize on several opportunities including improving the customer experience, creating a frictionless experience at touchpoints, improving security, health safety, and promoting commercial benefits to travel providers.
Significant technological advances, especially in biometrics, have enabled digital identity solutions which are demonstrating strong opportunities to enable verified identities. These verified identities enable the secure, seamless movement and management of travellers across travellers’ air and non-air journey.
If you would like more information on the Safe and Seamless Traveller Journey initiative, contact Helena Bononi Helena.Bononi@wttc.org.